Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at . If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please check your order as soon as it arrives. If an item arrives damaged or defective, or you receive the wrong item, email us at support@furwardrobe.co with your order number and a few clear photos of the item and its packaging. We'll look into it and make it right.
Non-returnable items
Gift cards cannot be returned. For hygiene reasons, items that have been worn by your dog, washed, or that have dog hair on them cannot be returned unless they arrived damaged or defective.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded automatically on your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at .
You can always reach us with any return question at .